Effective Date: This Privacy Policy was last updated on July 8, 2026.
Granicus, Inc., its parents, subsidiaries, affiliates, officers, employees and contractors (hereafter, "Granicus") is the developer, owner and operator of Mesa CityLink, a SaaS software solution for civic engagement and citizen relationship management.
This software is purchased by City of Mesa (hereafter, "Partner Entities") to provide services ("Services") to their staff, their citizen constituents and other stakeholders (hereafter, "Users").
This Privacy Policy applies to all websites and software applications owned and operated by Granicus and to all the other products and services offered by Granicus including our API (collectively referred to as "Granicus Applications").
By using Granicus Applications, you represent that you are 13 years old or older and you consent to the information collection and use practices described herein.
The use of Granicus Applications is governed by this Privacy Policy and our Terms of Use.
By visiting or using the Granicus Applications you agree to be bound by these terms. In addition, you understand that the specific methods, features and services offered on the Granicus Applications may be altered, improved, removed or adapted at any time by Granicus in its sole discretion and without notice, subject to other contractual provisions that may be in place with our customers.
Granicus is deeply committed to protecting the privacy of its users. Below is information outlining our support for the responsible management of consumer and personal information.
The Granicus Applications contain links to other websites or applications operated by third parties. Granicus accepts no liability and provides no warranties with regard to the services provided by such third party websites or applications.
Granicus collects and stores certain information from and about Users in the course of those Users interacting with the application via its user interfaces or APIs.
Examples of information Granicus Applications capture (in databases or logs) include:
Granicus uses collected information to provide, maintain, support, secure, operate, and improve the Services offered through the Granicus Applications.
With regards to User Personal Information, Granicus acts as a data processor on behalf of the Partner Entity to whom we are directly providing our Granicus Applications as a service.
Granicus may share information with Partner Entities, authorized service providers, contractors, implementation partners, system integrators, and other authorized parties acting on behalf of the Partner Entity for the purpose of providing, supporting, maintaining, integrating, securing, operating, or improving the Services.
Such parties may only access information necessary to perform their authorized functions and are required to use the information in accordance with applicable contractual, legal, and privacy obligations.
For the most part authorized representatives of the Partner Entity access this information through the application itself, although it could from time to time also be provided through other means in the context of services engagements, integrations, implementation activities, system administration, maintenance, or support services.
Information relating to Device/System Access or User Activity that we capture in our system logs is not generally surfaced through application user interfaces or APIs and access is restricted to authorized personnel and authorized service providers supporting the platform.
The Partner Entity has a key role with regards to privacy of User data. Representatives of the Partner Entity are Users of the Granicus Application but are not employed by or agents of Granicus.
Granicus strongly encourages all Users to review Partner Entities' privacy policies in addition to this Granicus policy. Granicus accepts no responsibility with regards to the privacy policies of our Partner Entities or the compliance of their representatives with those policies.
Granicus may use aggregated, anonymized, or de-identified information for operational, reporting, analytical, and service improvement purposes. Such information does not identify individual users and is not linked to personally identifiable information.
If you have questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us at [email protected] or send your comments to: